Our cancellation policy

Courses: Online courses can only be canceled if the course has not yet commenced. Once students have started an online course, regardless of completion status, they are not eligible for a refund. For blended courses, where theory is online followed by practical sessions at the center, refunds will not be provided if the manuals have been sent, regardless of whether the course has been started, incomplete, or complete.

After the expiration of the 7-day cancellation period, which commences from the date of payment of the booking fee or the sending of the invoice (whichever occurs sooner), requests to cancel courses due to exceptional circumstances will be considered on a case-by-case basis. While refunds may not be provided after the 7-day period, we will make every effort to accommodate and find a suitable solution based on the specific circumstances. This could include a credit note that can be used against future course fees or alternative arrangements. Supporting evidence, such as a medical certificate, may be required. Please note that any refunds issued beyond the 7-day cancellation period will be subject to a 25% administration fee, calculated based on the total course fee at the time of booking (excluding any fees already paid).

Beauty and Aesthetic appointments: For appointments, once the treatment session has commenced, refunds will not be provided, regardless of completion status.

After the expiration of the 7-day cancellation period, which commences from the date of payment of the booking fee or the sending of the invoice (whichever occurs sooner), requests to cancel treatment sessions due to exceptional circumstances will be considered on a case-by-case basis. While refunds may not be available after the 7-day period, we will strive to find a suitable resolution based on the specific circumstances. This could include offering alternative treatments or compensatory measures. Supporting evidence, such as a medical certificate, may be required. Please note that any compensation or alternative arrangements will be subject to our discretion and may vary depending on the individual case.

Please note that EMZ Studio reserves the right to cancel the appointments or courses at any given time without prior notice and is not responsible for any additional costs you may have incurred, including but not limited to travel or accommodation expenses related to course or appointments cancellations.

We appreciate your understanding of these policies, which allow us to effectively manage our resources and provide the best possible services to all of our clients.